A question, advice, help choosing your survival kit?

Our team is here to guide you and answer all your questions.

Service kit

Frequently Asked Questions About Our Products and Services

Illustration mettant en valeur des produits de survie essentiels, conçus pour vous protéger et vous préparer à toute situation.

What types of products do you offer?

We offer a full line of survival gear including emergency kits, water filters, flashlights, and more, suitable for extreme situations.

Are your products suitable for beginners?

Yes, our products are designed to be easy to use, whether you are new to survival or experienced.

How do I know which product is best for me?

Each product has a detailed description on our site. If you are unsure, please contact our customer service who will advise you according to your needs.

Are your items suitable for extreme conditions?

Absolutely! We select our products for their robustness and efficiency, even in the most demanding environments.

Do you offer customizable kits?

Yes, some of our kits are modular so you can adapt them to your specific needs.

What are the delivery times?

Lead times vary by product and supplier, typically between 10-20 business days. An estimate is provided on each product page.

Can I return a product if it is damaged?

Yes, you have 14 days after receipt to make a return, provided that the product is intact and in its original packaging.

Survival kit

Frequently Asked Questions about Ordering and Customer Service

Image représentant des produits essentiels de survie, conçus pour garantir sécurité et autonomie dans les situations d'urgence et d'aventure.

How to place an order?

Browse our site, add products to your cart, then follow the secure payment steps to complete your purchase.

What payment methods do you accept?

We accept payments by credit card, PayPal, and other secure options depending on your location.

What to do if a product arrives damaged?

Contact us immediately with photos of the product and packaging. We will guide you for a refund.

Do you offer customer service after purchase?

Yes, our team is available to answer your questions and assist you, even after delivery.

How can I contact you?

You can reach us via the contact form on our website, by email, or on our social networks. We respond as quickly as possible.

Résilience en toutes circonstances – des équipements de survie qui ne vous laisseront jamais tomber.

Our network of partners: our strength

  • Direct delivery from our partners
  • Optimized international shipping
  • Simplified procurement model
  • Partnership with global suppliers
  • Direct distribution to the customer
  • Ordered for you, delivered to your door
  • Products carefully selected and shipped by our partners
  • Optimized shipping with international partners
  • Custom Shipping Network
  • Simplified logistics for affordable prices
Explore all our universes

Contact the team

Whether you have a question about our products, need assistance, or simply want to learn more, we're here for you. Fill out the form below or use one of the available contact methods. We'll be happy to help!
View all